Question 1

What are your check-in and check-out times?

Accepted Answer

Check-in time is 3:00 PM and check-out time is 11:00 AM. Early check-in or late check-out may be available upon request, subject to availability. Please contact us in advance to arrange alternative times.

Question 2

Is parking available?

Accepted Answer

Yes, complimentary on-site parking is available for all guests. Each property has designated parking spaces, and additional parking is available on the grounds.

Question 3

Are pets allowed?

Accepted Answer

Select properties are pet-friendly. Please check the individual property details or contact us directly to confirm pet policies. Additional pet fees may apply.

Question 4

What is your cancellation policy?

Accepted Answer

Cancellations outside of 14 days from check in date are eligible for a full refund. Cancellations within 7-14 days from check in date are eligible for a partial refund. Cancellations within 7 days from check in date are non-refundable. We understand that sometimes plans change. If you need to cancel or change your reservation, please get in touch with us ASAP. We will do our best to accommodate you.

Question 5

How do I make a booking?

Accepted Answer

You can book directly through our website by selecting your desired property, choosing your dates, and completing the secure payment process. Alternatively, you can contact us by phone or email for assistance with your reservation.

Question 6

What amenities are included?

Accepted Answer

All properties include complimentary WiFi, fully equipped kitchens, linens and towels, heating and air conditioning, and parking. Specific amenities vary by property and may include fireplaces, hot tubs, and waterfront access.

Question 7

Do you offer long-term rentals?

Accepted Answer

Yes, we offer discounted rates for stays of 30 days or longer. Please contact us directly to discuss long-term rental options and special pricing.

Question 8

What is included in the cleaning fee?

Accepted Answer

The cleaning fee covers professional cleaning before and after your stay, fresh linens and towels, and restocking of basic amenities. Properties are thoroughly cleaned and sanitized between guests.

Question 9

Can I host events or weddings at the property?

Accepted Answer

We offer event and wedding venue options at select properties. Please visit our Weddings page or contact us directly to discuss your event needs, capacity requirements, and special arrangements.

Question 10

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) and debit cards through our secure payment system. A deposit is required at booking, with the balance due prior to check-in.

Question 11

Is WiFi available?

Accepted Answer

Yes, complimentary high-speed WiFi is available in all properties. Network details will be provided upon check-in.

Question 12

Are the properties accessible?

Accepted Answer

Accessibility features vary by property. Please contact us directly to discuss specific accessibility needs, and we will help you find the most suitable accommodation.

Question 13

What happens if there is an issue during my stay?

Accepted Answer

We have 24/7 emergency support available. Contact information will be provided at check-in. For non-emergency issues, our team is available during business hours to assist you promptly.

Question 14

Can I modify my reservation?

Accepted Answer

Modifications to existing reservations are subject to availability and must be requested at least 14 days before check-in. Please contact us directly to discuss any changes to your booking.

Question 15

What is nearby?

Accepted Answer

Our properties are conveniently located near local attractions, restaurants, shopping, and outdoor activities. Check our Attractions and Dining pages for detailed information about the area.

Frequently Asked Questions

Still Have Questions?